What Is the Exchange Period for Products?
The exchange period for products purchased from Turgutoffice.com is "14 DAYS" from the invoice date, provided that the products have not been used and the packaging has not been opened.
Will I Have to Pay Shipping Costs for an Exchange?
1- If the purchased product reaches you in a defective/faulty/incorrect state, we cover the shipping cost if you use our contracted shipping company when sending the defective/faulty/incorrect product back to our address. We do not cover shipping costs if you send it via a different shipping company.
2- For exchanges of products that are not defective/faulty/incorrect, you are responsible for the shipping costs when sending them to us, and the shipping cost for the new product sent to you after the exchange process will be charged to you. For personalized items, the cost of the personalization will also be charged to you.
3- When you send your product that you have decided to exchange to us, the shipping costs are covered by you. When we send your new product to you, the shipping fee will be reflected to you.
4- There are ABSOLUTELY NO exchanges or returns on discounted products.
Important Information Regarding Cash on Delivery
The following notice is for those who place an order via our site using the cash on delivery method and do not take delivery of the shipment under any circumstances.
It is mandatory to take delivery of products purchased via cash on delivery from the courier. Products that are not taken delivery of cannot be returned. Packages that are not taken delivery of and are returned are held by the company to be sent back to the customer with the shipping cost added.
Likewise, if the product is not taken delivery of, legal proceedings will be initiated for the full compensation of shipping costs and operating expenses through legal means, using the sales agreement, the address declared by the buyer, and the computer location address (IP/MAC Address) used during the order as evidence; due to the abuse of the cash on delivery shopping option and the unnecessary use of suppliers, couriers, and packing staff, as well as slowing down labor.
The buyer officially declares that they will pay the site owners in advance as compensation an amount that is at least forty (40) and at most ninety (90) times the invoice amount, including the cost of every good purchased via cash on delivery that was not taken delivery of, thereby causing financial loss to the company.
The Product I Am Exchanging Is More Expensive Than the One I Sent
1- If the total amount of the products in your exchange order is higher than the amount of the product(s) you sent, the remaining amount will be reflected to you as CASH ON DELIVERY.
2- THE CASH ON DELIVERY SHIPPING FEE IS 100 TURKISH LIRAS, INCLUDING SERVICE CHARGES. A 100 LIRA SHIPPING FEE IS APPLIED TO ALL SHIPMENTS WITH A PRICE DIFFERENCE AND IS COVERED BY THE BUYER.
Return requests are not accepted if the labels affixed to the product box by the importer or manufacturer have been torn off, if the vacuum or gelatinous packaging has been opened, or for used products due to hygiene rules. You must send the product you wish to return with its package undamaged, unused, and not damaged due to user error, along with all accessories, via counter-payment using the shipping information we will provide. Returns of single-use products and products that spoil quickly or are likely to pass their expiration date are not accepted. Cosmetics and personal care products, underwear, textiles, swimwear, and bikinis can only be returned if they have not been opened, tried on, spoiled, or used. The refund amount for the returned product will be credited to your credit card after it reaches our warehouse and its compliance with the return conditions is verified. Depending on your bank, your refund may take up to 10 days to reflect on your credit card after the refund process. If you have used a discount coupon in your order, all your vouchers will be redefined.
Which Products Can I Not Return?
Returns cannot be made for personalized products.
To Which Address Should I Send My Return?
You must send it to the address we will provide you.
Do I Have to Pay Shipping Costs for Returns?
For returned products, unless the situation is caused by us, you are responsible for the shipping costs.
When Will the Refund for the Returned Product Be Processed?
After the product's compliance with the return conditions is checked, your refund will be processed within 10 business days.
Can I Exchange a Product I Have Ordered?
If the status of your order is "Your Order Has Been Received," an exchange is possible if the product you want to exchange is in stock. You can track the status of your order from the "My Orders" screen.
The Product I Received Is Defective, What Should I Do?
First of all, we apologize for the inconvenience. In this case, you need to follow our Return Process.
How Can I Cancel My Orders?
Check your order from the "My Account" tab on your homepage. If your order is not in the "Order Being Prepared" or "Shipped" status, you can cancel your order. You can click to submit your request or send an e-mail to info@turgutoffice.com.